wdboos Casino & Sportsbook Data Care

This page describes what we collect when you use wdboos and how we keep that data protected throughout your account lifecycle. We gather personal information—such as your name, email, phone number, and payment details—only to operate our sportsbook and gaming service, process deposits and withdrawals, verify your identity, and comply with applicable regulations.

We do not sell your personal data to third parties. We do use trusted payment processors and identity-verification vendors to deliver our service. Your data may be stored on servers located outside your jurisdiction, subject to industry-standard encryption and access controls. We retain your information only as long as necessary to provide wdboos services and fulfil legal obligations.

This privacy policy applies to all users accessing wdboos via mobile app (Android and iOS) or web browser. If you have questions about how we handle your data, contact our support team during business hours.

What Data We Collect on wdboos

Account Registration Information

When you create a wdboos account, we collect your full name, email address, phone number, and date of birth. We use this information to set up your account, verify your identity during Know-Your-Customer (KYC) checks, and contact you about account activity or service updates. Your email and phone are also used for password recovery and two-factor authentication (2FA) if you enable it.

Payment and Financial Data

We collect payment method information when you link a DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet e-wallet to your wdboos account. For bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the virtual account number issued to you. We do not store your actual bank credentials, PIN, or e-wallet login details—those remain with your bank or e-wallet provider.

We record all deposits, withdrawals, bets, and game outcomes associated with your account. This transaction history helps us detect fraud, process refunds, and comply with anti-money-laundering (AML) requirements. Your IDR wallet balance and transaction log are accessible to you at any time through your account dashboard.

Identity Verification Documents

To unlock withdrawal privileges on wdboos, we require identity verification. You upload a photo of your national ID card (KTP) and a selfie showing you holding the card. We use these documents to verify that you are the account holder and comply with regulatory requirements. We store these documents securely and use them only for verification purposes; we do not share them with third parties.

Device and Behavioural Data

We collect information about the device you use to access wdboos—such as your IP address, device type, operating system, and browser type. We log your login times, game activity, and interaction patterns to detect unauthorized access, prevent fraud, and improve service performance. This data helps us identify unusual account activity and protect your wdboos account from compromise.

How We Use and Protect Your Data

Data Use and Purpose

We use the data collected on wdboos exclusively for the following purposes: to operate and maintain your account, process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, facilitate withdrawals, verify your identity, detect and prevent fraud, respond to customer inquiries, and comply with legal and regulatory obligations. We do not use your data for marketing purposes without your explicit consent, and we do not sell your personal information to third parties.

Your payment and gaming activity is recorded to help us identify patterns that may indicate fraud or problem gambling behaviour, as well as to comply with anti-money-laundering (AML) regulations. If we detect suspicious transactions—such as unusually large deposits or rapid withdrawal requests from multiple accounts—we may temporarily hold your withdrawal pending a security review.

Data Security and Encryption

We encrypt all data in transit using SSL (Secure Socket Layer) protocols. Your wdboos account login, payment details, and personal information are protected by industry-standard encryption. Our servers employ firewalls, intrusion detection, and regular security audits to prevent unauthorized access. Only authorized wdboos staff can access your data, and we limit access on a need-to-know basis.

Despite our security efforts, no system is completely risk-free. We cannot guarantee standard security practices against all cyber threats. If you suspect unauthorized access to your wdboos account, change your password immediately and contact our support team.

Third-Party Processors and Data Sharing

We use trusted third-party vendors to deliver wdboos services. Payment processors handle your e-wallet and bank virtual account transactions. Identity-verification providers validate your KYC documents. These vendors access only the data necessary to perform their specific functions and are bound by confidentiality agreements. We do not share your personal data with marketers, advertisers, or unrelated third parties.

We may share data with legal authorities if required by law—for example, to comply with a court order or regulatory investigation. We will notify you of such requests unless legally prohibited from doing so.

Data Retention and Deletion

We retain your personal data for as long as your wdboos account is active and for a period thereafter to comply with legal requirements. Transaction records are retained for at least five years to support potential audits and regulatory inquiries. If you request account deletion, we will remove your personal information from our active systems within a reasonable timeframe, though we may retain anonymized data for analytics purposes.

We treat your privacy as a fundamental responsibility. Your data remains protected through encryption, secure access controls, and transparent policies.

Cookies and Tracking

We use cookies and similar tracking technologies to remember your login session, store your preferences, and analyze how you interact with wdboos. Essential cookies enable core functionality (login, payment processing). Analytics cookies help us understand user behaviour and improve our platform. You can disable non-essential cookies through your browser settings, though doing so may limit wdboos features.

Your Rights and Data Access

You have the right to access your personal data held by wdboos. Log into your account dashboard to view your profile information, transaction history, and linked payment methods. You can update your name, email, or phone number from your account settings. If you believe your data is inaccurate or incomplete, contact our support team and we will correct it.

You have the right to request deletion of your wdboos account and associated personal data, subject to legal retention requirements. You also have the right to withdraw consent for non-essential data processing. Contact our support team to exercise these rights, and we will respond within a reasonable timeframe.

Data Location and Cross-Border Transfer

Our wdboos servers may be located in different countries. Your data may be transferred to and stored on servers outside Indonesia. These transfers are protected by encryption and contractual guarantees that ensure the same level of data protection as required in your jurisdiction. By using wdboos, you consent to this cross-border data transfer.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or through an in-app message. Your continued use of wdboos after such updates constitutes your acceptance of the revised policy.

Contact and Complaints

If you have questions or concerns about how we handle your data on wdboos, or if you wish to exercise your data rights, contact our support team. We are available during standard business hours to assist you. If you believe we have violated your privacy rights, you may also file a complaint with your local data protection authority.

Our services are available only where local law permits. Users are responsible for verifying that their use of wdboos complies with their jurisdiction's regulations. If you access wdboos from a restricted jurisdiction, we may suspend your account and return your funds to your registered payment method.